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GoHighLevel Integration

How to Deploy Voice Assistants on GoHighLevel

Video

How to integrate GHL
  • The Synthflow App can be used for Agency and Subaccount

Prerequisites:

  • An active subscription with Synthflow.ai is required.
  • Generate an API-Key within your Synthflow.ai dashboard.

Preparing Your Assistants in Synthflow.ai

  • For Inbound Calls: You must have an Inbound Assistant configured in Synthflow.ai.
  • For Outbound Calls: You must set up an Outbound Workflow Assistant in Synthflow.ai.
Successfully integrating Synthflow.ai for both inbound and outbound calls within your GoHighLevel account involves creating two specific workflows: one for making calls and another for retrieving transcripts.

Workflow #1: Make the Call

To initiate calls via Synthflow.ai, create the first workflow automation in GHL.
  1. 1.
    Create a Workflow Trigger:
    • Select “Contact Tag” as your trigger.
    • Apply filters and choose "call"
    Contact Tag Trigger
  2. 2.
    Configure the Call Action:
    • Add a "Make A Phone Call" action and select Synthflow.ai - AI Phone Assistant
    • Enter the Model ID, which can be found in the Synthflow.ai app under the "More info" section.
    Model ID - Synthflow.ai App
    • Set the contact's phone number and first name fields:
      • Phone: Use the contact’s raw format phone number.
      • Name: Input the contact’s first name.
    • Insert your Synthflow.ai API key, which is available under the API tab in the Synthflow.ai app.
    API key - Synthflow.ai App
    • Map the 'lead_name' to the contact's first name for personalization.
    ⚠️ Lead_name is the variable automatically in the greeting on our tool. If you want to add more Keys & Values, please add them both here and in Synthflow in the prompt as variables. They need to match the same naming convention.

Workflow #2: Retrieving the Call Transcript

To capture the call transcript, proceed with the following workflow.
Workflow 2 - Example
  1. 1.
    Set Up an Inbound Webhook Trigger:
    • Copy the provided webhook URL (POST/GET/PUT)
    COPY URL(POST/GET/PUT)
    • Paste this URL into the Synthflow.ai web app under your Assistant’s Deployment settings for GHL, and initialize.
    PASTE URL - Synthflow.ai App
    • Select the MAPPING REFERENCE dropdown and pick any sample request
  2. 2.
    Add Create or Update Contact Action:
    • Use the "Create/Update Contact" action to log the phone number from the Inbound Webhook.
    CREATE UPDATE CONTACT - Phone_number
  3. 3.
    Add a Notes Action:
    • Utilize the "Notes" action to record the call transcript, duration, and status by clicking Custom Values > Inbound Webhook Trigger > Transcript/Duration/Status
    Notes Action

! Important: Always Keep Allow re-entry enabled